Tickets · Email · Post
Support is in writing: tickets in the customer portal, and email. Pick the address that matches your question and it reaches the right people the first time.
Each address goes to the people who handle that topic. The reply time under each one is our target for a first answer from a person, not an automatic acknowledgement.
Problems with a server, the portal or your account. If you are a customer, a ticket in the portal is the fastest route.
First reply, target 1 business day
Plans, prices, locations and capacity, before you buy.
First reply, target 1 business day
Top-ups, invoices, account credit, refunds and failed payments.
First reply, target 2 business days
Spam, attacks, phishing, malware or copyright notices about an IP address on our network. Law-enforcement requests go here too.
First reply, target Urgent reports: 4 hours, every day. Others: 1 to 2 business days
A vulnerability in our website, portal or platform.
First reply, target 2 business days to acknowledge
Access, correct, export or delete your personal data.
First reply, target Within one month
Reply times are targets, not guarantees. Business days are Monday to Friday, excluding US federal public holidays. Urgent abuse reports are reviewed every day.
Not a customer yet, or locked out of the portal? Use this form. It goes to our support team and we answer by email.
Thank you. We will answer by email from an hourlyvps.com address. If you do not see our reply, check your spam folder.