Legal documents
Terms of service, acceptable use, refunds and account credit, SLA, privacy, cookies and abuse reporting for HourlyVPS.
Last updated
In plain English
- These documents form the agreement between you and White Label Services, LLC, the company behind HourlyVPS.
- The Terms of Service are the main contract. The Acceptable Use Policy, the Refund and Account Credit Policy and the Service Level Agreement are part of it.
- The Privacy Policy and the Cookie Policy explain how we handle personal data.
- If a material change to the Terms, the Acceptable Use Policy, the Refund and Account Credit Policy or the Service Level Agreement works against customers, we email them at least 30 days before it takes effect.
1. Documents in this set
| Document | What it covers | Version and effective date |
|---|---|---|
| Terms of Service | The contract for using HourlyVPS: accounts, credit, hourly billing with a monthly cap, suspension, liability and governing law | 1.3, October 4, 2026 |
| Acceptable Use Policy | What you may not do with our servers and network, and how we enforce the rules | 1.0, October 2, 2026 |
| Refund and Account Credit Policy | How account credit, the initial credit, hourly charges and the monthly cap work, what is not refunded, and chargebacks | 1.3, October 4, 2026 |
| Service Level Agreement | Our monthly availability target, how we measure it and the service credits if we miss it | 1.3, October 4, 2026 |
| Privacy Policy | The personal data we collect, why, how long we keep it and your rights under GDPR, UK GDPR and CCPA/CPRA | 1.0, October 2, 2026 |
| Cookie Policy | The few strictly necessary cookies and similar technologies on this website and the customer portal | 1.0, October 2, 2026 |
| Report abuse | How to report abuse coming from our network, what evidence to send and what happens next | 1.0, October 2, 2026 |
2. Who you are dealing with
HourlyVPS is a brand of White Label Services, LLC, a limited liability company organized in Wyoming, USA.
- Address: 1308 Coffeen Ave, Sheridan, WY 82801, USA
- Customer portal: portal.hourlyvps.com
- More about us: About HourlyVPS and Contact
3. How the documents fit together
- The Terms of Service are the main contract. The Acceptable Use Policy, the Refund and Account Credit Policy and the Service Level Agreement are part of them.
- If two documents conflict, the Terms of Service prevail, except that the Refund and Account Credit Policy prevails on refunds and account credit, and the Service Level Agreement prevails on availability and service credits.
- The Privacy Policy and the Cookie Policy are notices about how we handle personal data. They are not terms you agree to.
- Related pages that explain our practices in more detail: Payment methods, Verification policy, Security and Transparency.
- If we publish translations, the English version prevails where they differ, as far as the law allows.
4. Contacts for legal topics
| Topic | Contact |
|---|---|
| Billing, refunds and account credit | [email protected] |
| Abuse, copyright notices and law-enforcement requests | [email protected] |
| Privacy and data-protection requests | [email protected] |
| Security issues in our own systems | [email protected] |
| Anything else | A ticket in the Portal, or [email protected] |
| Formal notices by post | White Label Services, LLC, 1308 Coffeen Ave, Sheridan, WY 82801, USA |
5. Changes and version history
Every document shows its version number and effective date at the top. When we change a document materially, we publish a new version. If a change to the Terms of Service, the Acceptable Use Policy, the Refund and Account Credit Policy or the Service Level Agreement works against existing customers, we email them at least 30 days before it takes effect; we email account holders about material changes to the Privacy Policy before they take effect. Earlier versions are available on request at [email protected]. Dated changes to plans, billing rules and this website are listed in the changelog.
| Version | Effective date | Change |
|---|---|---|
| 1.3 | October 4, 2026 | Terms of Service, Refund and Account Credit Policy and Service Level Agreement: new prices for servers ordered from this date (servers ordered earlier follow the “Price changes” clause of the Terms). Each plan’s monthly price is 500 times its hourly rate, so the monthly cap is reached after 500 hours. The cap applies per billing period, which is one month from the order date, not the calendar month, and starts again every period. A charge for part of an hour, such as a server’s first or last hour, is rounded to the nearest cent. The initial credit is prepaid credit, not a fee. Prices are in US dollars only; taxes are added to the invoice according to your country. |
| 1.2 | October 3, 2026 | Terms of Service and Refund and Account Credit Policy: hourly charges are deducted in whole cents, and a full hour is charged at exactly the plan’s hourly rate. A server still never costs more than its plan’s monthly price in a billing month. |
| 1.1 | October 3, 2026 | Terms of Service, Refund and Account Credit Policy and Service Level Agreement updated for hourly billing with a monthly cap: every server is billed per started hour and never more than its plan’s monthly price in a billing month; an initial credit per server; top-up invoices; suspension at zero balance and deletion 7 days later; no refunds of metered usage. Prepaid daily and monthly cycles, and the early-cancellation refunds that went with them, are withdrawn. |
| 1.0 | October 2, 2026 | First publication of the full set |